General

Taking classes

• What happens if I have to miss a class?
• How do I book classes?
• Where can I see my upcoming classes?
• How do I join a class?
• Do I need a textbook for my classes?
• Where can I see my past classes?

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Managing your account

• How do I log into my account?
• How do I update my personal info?
• How do I reset my password?

Billing

• How do I change my credit card?
• How do I cancel my subscription?
• How do I reactivate my subscription?
• Can I pause my subscription?
• Why do I need a credit card?
• What measures do you take to protect my credit card info?

School policies

• Age requirement
• Refund policy for private lesson packages and gift cards
• Class cancellation
• Private lesson cancellation policy
• Course and instructor review guidelines